The UN’s World Food Program (WFP) has been experimenting with text and Facebook messenger chatbots to monitor food insecurity in hard-to-reach areas, turning smartphones and social media into lifelines for those in need. The WFP’s “Food Bot,” rolled out earlier this year, works on apps like Facebook Messenger to communicate with mass amounts of people about food insecurity in order to find out where food supplies are most needed. Using interactive chatbots allows the WFP to overcome language barriers as well as access unsafe areas, all while saving thousands of dollars that would usually be spent on data collection.
Interactive chatbots are helping the UN fight world hunger
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